terminal2k Posted September 23, 2021 Share Posted September 23, 2021 So there was a 30% promo a few days back for BoozeBud so I figured I'd grab a case of sparkling ales and a few other crafties. Chucked some in the fridge yesterday and cracked one open. It tasted like the devils anus. Looked for the date on the bottle: Pretty sure the best after date is 6 weeks after bottling to allow for conditioning, so the beer was over 3 years old. When I ended up tipping the rest of the longneck down the drain, the sediment was dark brown. I think I'll have PTSD from this experience and flinch the next few times I come across a Coopers longie. Cut to today, I jump on the chat on the boozebud website to let them know they sent me garbage beer. Expected them to apologise, and do something like offering to source a fresh case and give me a $20 voucher or similar. Nope, they didn't seem to care that they had sent me undrinkable beer. They're going to send me a return label and I'm gonna have to lug the case down to the post office to send back to them. I expect they'll put it back in the warehouse and send it off to the next poor person to order longies from them. Avoid these guys like the plague. Not sure how to tag coopers this post but they might like to know that boozebud it sending out crappy beers with their name on it. 4 Link to comment Share on other sites More sharing options...
Pale Man Posted September 23, 2021 Share Posted September 23, 2021 Must've been stored badly. 3 year old Sparkling stored in the right condition should be mothers milk. 2 Link to comment Share on other sites More sharing options...
terminal2k Posted September 23, 2021 Author Share Posted September 23, 2021 oh this will have spent 3 years in a non temp controlled warehouse being cooked every hot summers day. I've never seen sediment come out of a coopers bottle that wasn't a very light brown. it was dead set scary seeing it come out of the bottle so dark 2 Link to comment Share on other sites More sharing options...
ozdevil Posted September 23, 2021 Share Posted September 23, 2021 I used to be a beer club member there when they 1st was i business but by the sounds of it they have gone skiing down hill fast to Get beer sent to you like that is shocking and there response to you is pathetic in my opinion They should have said to you no worries we apologise we will get a fresh slab out and we will send you a return label at there expense 4 Link to comment Share on other sites More sharing options...
terminal2k Posted September 23, 2021 Author Share Posted September 23, 2021 And coopers customer service got in touch with me. They're arranging a replacement case. Every interaction I have with this company is amazing. Nobody tell my wife but I think I'm falling in love. 7 1 3 Link to comment Share on other sites More sharing options...
Pale Man Posted September 23, 2021 Share Posted September 23, 2021 18 minutes ago, terminal2k said: And coopers customer service got in touch with me. They're arranging a replacement case. Every interaction I have with this company is amazing. Nobody tell my wife but I think I'm falling in love. Thats excellent, and not even their fault. 4 Link to comment Share on other sites More sharing options...
ozdevil Posted September 23, 2021 Share Posted September 23, 2021 1 hour ago, terminal2k said: And coopers customer service got in touch with me. They're arranging a replacement case. Every interaction I have with this company is amazing. Nobody tell my wife but I think I'm falling in love. that is great news and well done to coopers customer service team i think boozebud should take a leaf out of coopers book for boozebud to send you a case of beer over 3 years old says alot for their quality control and customer service they should have. i just hope coopers has a little word in boozebuds ear to say they are not happy they are selling stock over 3 years old well done coopers and glad was great outcome for you @terminal2k cheers 2 Link to comment Share on other sites More sharing options...
Classic Brewing Co Posted September 23, 2021 Share Posted September 23, 2021 5 hours ago, Pale Man said: Must've been stored badly. 3 year old Sparkling stored in the right condition should be mothers milk. I totally agree it was probably exposed to light or constant changes in temperature. 3 Link to comment Share on other sites More sharing options...
Classic Brewing Co Posted September 23, 2021 Share Posted September 23, 2021 2 hours ago, terminal2k said: And coopers customer service got in touch with me. They're arranging a replacement case. Every interaction I have with this company is amazing. Nobody tell my wife but I think I'm falling in love. Yes that is correct, every attention to customer satisfaction seems to be their ultimate goal & why not, with a family tradition that goes back 150 years & world beating beer products you wouldn't expect any less. I have also found that any dealings with the company at any level to be none other than a pleasurable experience. They know that & are proud of it. 5 Link to comment Share on other sites More sharing options...
Hoppy81 Posted September 27, 2021 Share Posted September 27, 2021 That is very bad customer service on Boozebuds part, Well done to Coopers though. 4 Link to comment Share on other sites More sharing options...
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