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  1. @Cerveja - IMO you would be covered under Australian Consumer Law to get it fixed even if it was just out of warranty; Checklist: Top 10 ACL consumer rights tips "No refunds" signs are against the law. If there's a sign that says "no refunds", "no refunds on sale items" or "exchange or credit note only for return of sale items", it's not following the consumer law. You can return something if it doesn't do what you'd reasonably expect it to, or isn't acceptable quality. But stores aren't required to take it back if you simply change your mind or find a better deal somewhere else. If a product isn't acceptable quality, the retailer can't charge you for fixing it. Retailers can't just refer you to the manufacturer – they need to rectify your issue. If the problem is "major", you can ask for a refund or a replacement rather than a repair. If it is a bulky item such as a widescreen TV the retailer should pay for transportation costs. You should be informed if a replacement is second-hand, or if refurbished parts have been used to repair it. Repairs must be made within a reasonable time. Mobile phones and fridges, for example, must be given high priority or you can demand a replacement. You don't have to return a faulty product in its original packaging. If you've lost your receipt you can use the following as proof of purchase: a credit card statement that itemises the goods; a confirmation or receipt number from a phone or internet transaction; a warranty card showing the date, price and place of purchase; or the serial or production number if it's stored on the retailer's computer. Extended warranties are often not necessary as they may not cover much more than the ACL. Choice are really hot on this with retailers and frequently assist consumers with their rights in this area - more often than not a nudge to the retailer about their responsibilities under consumer law gets them to act. They can be fined if they don't. Hope this helps.... ***Sorry OP don't want to hijack the post
  2. Did the Coopers Brewery Tour today and a great time was had by all. From having a good look around, to sampling some brews at the end, it was very informative and great to see the down-to-earth style of Coopers. Yes the brewery has a lot of automation, the driver-less forklifts were interesting to watch doing their thing, but the effort put into producing a great drop from mash to bottle/can was great, and yet still coming off as more than just a factory. What made the time even better was the 'tour-guide' - very informative, good sense of humour too. AUD$27.50 (of which $25 goes to charity) well spent when you think you get a tour of a great brewery, a free glass at the end after tasting several great beer samples. Well done Coopers!
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